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   Friday
   March 29
Survival Guide
Phone Directory
For Your Family and Your Company!
As experience shows, people assigned to another country find themselves in an unfamiliar environment. It happens that language barriers, a new environment with local customs, regulations and different mentalitys may very quickly turn into a serious problem.

Just imagine: a foreigner being stopped by a police post and the officer insists that their documents are inappropriate or in the middle of a busy street his car tyre goes flat or there is a medical emergency for him or his family or in the middle of the night there is a water-pipe that has burst in the apartment.

MAKE YOUR LIFE EASY!

CALL US AND FIND OUT HOW TO GET
YOUR PERSONAL MEMBERSHIP CARD!


- A full service
- 24 hours service
- A low cost
- Discounted services
- Unlimited numbers of calls throughout the year


OUR SERVICES
Security assistance
• Urgent legal advice
• Executive protection services
• Negotiation with authorities
• Legal presence on site
Medical assistance
• 24 hour telephone orientation by English speaking doctors
• Highest standart, fully equipped, on-call ambulance
• Hospitalization to leading clinics in Moscow
• Emergency evacuation from any location in Russia, CIS and the World
• Delivery of medicines
Car assistance
On the spot
• Lawer & legal advice
• Sending of State Traffic Inspection, ambulance, rescue services
• Sending a lawyer on the spot
• Sending security team on the spot
• On site repairing
• Car evacuation
• Taxi
Additional services
• Collection of documents for insurance purposes
• Auto-expertise
• Representing the client in Administrative Trial Group of State Traffic Inspection
• Auto-expertise (damage estimation, accident details investigation)
• Organization of repair services
• Client representation in court
Home assistance
Urgent reparation
• Damage by plumbing, drainage or electrics
• Maintenance and repair of electric devices
• Maintenance and repair of PC, printers and scanners
• Emergency help in case of lost keys and broken door locks
• Furniture reparation
For mother and childs
• Baby sitters (including last minute)
• House-keepers (including last minute)
• Food delivered
• Delivery of medicines
More services
• Carpet cleaning
• 24-hour hairdresser from French beauty salon
• Taxi
• Rent a car
• Flowers delivery
• Veterinarian assistance for pets
• Furniture (rental, assembling)
Administrative assistance
• Translation services
• Visa support, work permits and registration
• Notary services
• On line air and train schedule
Occupational assistance
• Assistance in seeking employment/occupation for family members
• Language Study
• Cultural tours
OUR VALUES
- Confidentiality
- Quality
- Quickness
- Monitoring of the service

For more information please contact Expat Department:
Kozhevnichesky lane 4, bldg. 7, Moscow, 113114, Russia
Tel: +7 (095) 967-3092, Fax: +7 (095) 787-2177
E-mail: expat@europ-assistance.ru, www.europ-assistance.ru

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