Airports & Airlines
From Moscowiki
| AIRPORTS |
Moscow has several air terminals, each servicing various domestic and international locations. The main international terminal is Sheremetyevo-2, located northwest of the city center, although the newly remodeled and more modern Domodedovo air terminal. There is also a less used terminal vnukovo
In general, when getting to and from the airport in Moscow, it is advisable to take a taxi. While this can be the more expensive option, the overly crowded public transportation makes it all but impossible to negotiate with a lot of luggage. A taxi from the center of the city to Sheremetyevo-2 should run you roughly 300 rubles ($10), while a taxi from the airport to the center can run you anywhere from $20 to $40, depending on the hour of your arrival and your willingness to haggle with drivers. You can also ask the information desk at the airport to order a taxi for you. However, if you are traveling lightly, public transportation is a great option and will cost you about $1, though it will require using a combination of a bus and the metro. Look outside of the arrival areas for marshrutki, which are small shuttle vans that run between the airport and the nearest metro stations. In addition, public buses also run to and from the airport.
Check-In Procedure at Sheremetyevo-1 differs from what you may be used to in other airports. First you have to proceed through Security Control. The Number of the Security Control Channel assigned to your flight is announced only in Russian and will appear on the Indicator Boards. Since all the Channels are located adjacent, it's best to ask someone else in the line which city this is for, example "Ufa?" Once you have cleared Security Control, you will be directed to the correct Check-In Desk. It's strongly advisable to ask at the check-In desk where to wait for boarding.
| GENERAL NOTES ON DOMESTIC FLIGHTS WITHIN RUSSIA |
1) Your baggage limit is strictly imposed at 20kg and there is no discretionary limit. You will be charged Excess Baggage for even 1kg above your limit, and this will be collected in the most bureaucratic, time consuming way imaginable. It is strongly suggested that you try not to travel with more than your baggage limit if you want to avoid wasting time and_money.
2) Some domestic flights still have Unreserved Seating, which often results in pushing-and-shoving battles to get onto the plane first. You may have to participate in order to get your chosen seat.
3) You MUST KEEP YOUR BAGGAGE RECEIPT. You will only be allowed to reclaim your checked baggage in your destination if you can show the baggage receipt (usually printed on a piece of card) that you were given at Check-In.
4) Most domestic flights are non-smoking. Very few have any entertainment (music, film etc) during the flight- even on very long trips. It's wise to bring your own book, CD player, etc.
5) Many flights to distant or less-visited destinations now operate as "hub-and-spoke" from Moscow - you will change planes in another city en-route, very often Novosibirsk (Sibir' Airlines) or Krasnoyarsk (Kras-Air). Your baggage must be reclaimed and re-checked at the transit airport, as it will not be tagged through to your end-destination. Kras-Air's staff at Krasnoyarsk Airport participate in a scam to overcharge you on baggage, by claiming that your checked baggage allowance is 15kg inclusive of your carry-on bag. This is an on-going problem that seems to operate with the collusion of the airline's management at Krasnoyarsk Airport, and there is almost no way to avoid it, although a VERY severe argument and a lot of shouting has been known to work. In fact throughout Russia's provincial airports foreigners are seen as an "easy target" for over-charging on fake accusations of "excess" baggage, and you should assume that they will attempt to over-charge you, so prepare for this situation.
6) Forget any notion you had that you are a "customer". On Russian domestic flights, passengers - along with their views and their custom - are seen as slightly less important than hunks of meat, and are treated very much the same way, despite the high price charged for tickets.
Listed below are the main air terminals located in Moscow, along with the telephone numbers of their respective information desks and public transportation routes to each terminal.
| Bykovo Avia |
Tel: 558-47-38
Main destinations: (Russia and CIS): Cities in Central and Southern Russia, as well as Eastern Ukraine.
"From Kazansky train station, "Komsomolskaya" m.st.: by any suburban electric train going in the Ryazan direction to "Bykovo" station (time en route - 47 min).
From "Aerovokzal" (air terminal): Tel: 155-0922, 155-0503, 156-80-19 by express bus (time en route - 1 hour 20 min).
| AIRLINES |
| Adria Airlines |
Address: Derbenevskaya ul., 4/6
Metro: Paveletskaya
Tel: 727-0887/0885
Fax: 727-0888
E-mail: adr.moscow@adria.si
Web: www.adria.si
| Aeroflot Bonus |
Tel: 223-5555
Fax: 784-7174
E-mail: bonus@aeroflot.ru
Web: www.aeroflotbonus.ru
| Aeroflot Russian Airlines |
Multiple locations.
Address: Petrovka ul., 20/1
Metro: Kuznetsky Most
Tel: 223-5555, 8 499 500-7241
Address: Frunzenskaya nab., 4
Metro: Park Kultury
Tel: 8 499 245-3851
Web: www.aeroflot.ru
| AeroSvit (Ukrainian Airlines) |
Address: Leningradsky prosp., 37/9
Metro: Dinamo
Tel: 981-2999
Fax: 981-3109
E-mail: aerosvit@gtmail.ru
Web: www.aerosvit.ua
| Aerotour |
Address: Leningradskoye sh., 80, str. 1, 2nd floor
Metro: Rechnoi Vokzal
Tel: 925-3030
Address: Mashi Porivaevoy ul., 11
Metro: Komsomolskaya
Tel: 604-9793
Web: www.aerotour.ru
| Air Baltic |
Address: Tverskaya ul., 28, str. 2
Metro: Mayakovskaya
Tel: 221-7213
Fax: 221-7214
E-mail: svm@airbaltic.lv, axa@airbaltic.com
Web: www.airbaltic.lv
| Air China |
Address: Novoslobodskaya ul., 4, str. 11, 2 floor
Metro: Novoslobodskaya
Tel: 980-5768
Fax: 8 499 929-0869
Web: www.airchina.com
| Air France |
Address: Korovy Val ul., 7
Metro: Oktyabrskaya
Tel: 937-3839
Fax: 937-3838
Web: www.airfrance.ru
| Air India |
Address: Korovy Val ul., 7, podiezd 4
Metro: Oktyabrskaya
Tel: 236-4440
Fax: 237-7494
Web: www.airindia.com
| Air Malta |
Address: Prospekt Mira, 39/2
Metro: Prospekt Mira
Tel: 782-9783 (international call centre)
Fax: 937-5951
Web: www.airmalta.com
| Air Mauritius |
Address: Address: Prospekt Mira , 39/2, Aviareps
Metro: Prospekt Mira
Tel: 937-5952
Fax: 937-5951
E-mail: msubbota@aviareps.com
Web: www.airmauritius.com
| Alitalia (Italy's World Airline) |
Address: Krasnopresnenskaya nab., 12, office 510
Metro: Ulitsa 1905 Goda
Tel: 221-1130
Fax: 967-0234
E-mail: alitalia@sovintel.ru
Web: www.alitalia.com
| American Airlines |
Russian and English speaking operators.
Address: Petrovka ul., 15/13, str. 5, 2 floor
Metro: Kuznetsky Most
Tel: 8 499 270-1604 (reserv.), 287-3367 (info)
Web: www.aa.com
| Austrian Airlines |
Address: Korovy Val ul., 7, podiezd 5
Metro: Oktyabrskaya
Tel: 8 800 700-8080 (free call)
Address: Airport Domodeovo, Ticketing Office
Tel: 795-3521
E-mail: office.mow@austrian.com
Web: www.austrianairlines.ru
| Azal (Azerbaijanian Airlines) |
Multiple locations.
Address: Kutuzovsky prosp., 24
Metro: Kutuzovskaya
Tel: 8 499 243-3302/3307
Web: www.azal.az
| British Airways |
Address: 4th Lesnoy per., 4, 5th floor
Capital Plaza Business Centre
Metro: Belorusskaya
Tel: 363-2525
Fax: 363-2504
Web: www.britishairways.ru
| Bulgaria Air |
Address: Mosfilmovskaya ul., 66
Metro: Park Pobedy
Tel: 8 499 143-6202
Fax: 956-4774
E-mail: moscow@air.bg
Web: www.air.bolgaria.ru
| Cathay Pacific |
Address: Sadovaya-Kudrinskaya ul., 20, office 207
Metro: Barrikadnaya
Tel: 234-4074 / 75 / 76
Fax: 234-4079
E-mail: ekaterina@comail.ru
| CSA (Czeck Airlines) |
Address: 2nd Tverskaya-Yamskaya ul., 31/35
Metro: Mayakovskaya
Tel: 8 499 973-1847
Fax: 8 499 978-7961
E-mail: mow@czechairlines.com
Web: www.czechairlines.ru
| Cyprus Airlines |
Address: Korovy Val ul., 7
Metro: Oktyabrskaya
Tel: 935-8551/5552/5555
Fax: 935-8550
Web: www.cyprusairlines.com
| Del'Avia |
Address: Leningradsky prosp., 67/1
Metro: Sokol
Tel: 221-2158/2256, 157-0366/0557/1026/0362
Fax:742-3745
E-mail:ticket@delavia.ru, mailto:info@delavia.ru info@delavia.ru]
Web: www.delavia.ru
| Delta Air Lines, Inc. |
Address: Gogolevsky bulv., 11, 2nd floor
Metro: Kropotkinskaya
Tel: 937-9090
Fax: 937-9091
Address: Sheremetyevo-2 Airport, 6th floor, office 625
Tel: 578-2738
Fax: 961-2056
Web: www.delta.com
| East Line |
Multiple locations.
Address: Bolshaya Nikitskaya ul., 43
Metro: Barrikadnaya
Tel: 797-4236
Address: Pyatnetskaya ul., 37/19
Metro: Tretyakovskaya
Tel: 795-2495
Web: www.eastline.ru
| El Al Israel Airlines |
Address: Sadovaya-Kudrinskaya ul., 20
Metro: Barrikadnaya
Tel: 232-1017
Fax: 232-1013
E-mail: info@el-al.ru
Web: www.elal.com
| Emirates |
Address: Paveletskaya pl., 2
Metro: Paveletskaya
Tel: 514-1919
Fax: 514-1916
Web: www.emirates.com
| Finnair |
Address: Kropotkinsky per., 7
Metro: Park Kultury
Tel: 933-0056
Fax: 933-0059
Web: www.finnair.com
| Japan Airlines |
Address: 1st Tverskaya-Yamskaya ul., 5, 4th floor
Metro: Mayakovskaya
Tel: 730-3070
Web: www.jal-europe.com
| KLM Royal Dutch Airlines |
Address: Korovy Val ul., 7
Metro: Oktyabrskaya
Tel: 258-3600
Fax: 258-3606
Web: www.klm.com
| Korean Air |
Address: Bolshoi Gnezdnikovsky per., 1 str. 2
Metro: Pushkinskay
Tel: 725-2727
Fax: 725-2528
Web: www.koreanair.com
| KrasAir |
Address: Domodedovo Airport
Tel: 967-8252
Web: www.krasair.ru
| Lot (Polish Airlines) |
Address: Trubnaya ul., 21/11
Metro: Trubnaya
Tel: 775-7737, 810 800 5082 5082 (free call)
Fax: 783-9690
E-mail: lotmos@lot.pl
Web: www.lot.com
| Lufthansa Airlines |
Address: Posledny per., 17
Metro: Tsvetnoi Bulvar
Tel: 980-9999
Fax: 980-9996
E-mail: service-team.moscow@dlh.de
Web: www.lufthansa.ru
| MIAT Mongolian Airlines |
Address: Spasopeskovsky per., 7/1
Metro: Smolenskaya
Tel: 241-1052/3757
Fax: 241-1052
E-mail: moscow@miat.com
Web: www.miat.com
| Olympic Airways |
Address: Krasnopresenskaya ul., 12, podiezd 3,11 floor, office 1103
Metro: Ulitsa 1905 Goda
Tel/Fax: 258-1072
Address: Sheremetyevo, Departure Hall 2
Tel/Fax: 956-4679
Web: www.olympicairlines.com
| OrenAir |
Address: Domodedovo, Aerovokzal, 5th floor, office 5.5
Tel/Fax: 787-1660
Address: Vnukovo Airport, Aerovokzal, 2 floor, office 221
Tel: 662-8675
Web: www.orenair.ru
| Pulkovo |
Multiple locations.
Address: 2nd Tverskaya-Yamskaya ul., 20/22
Metro: Mayakovskaya
Tel/Fax: 995-2025
E-mail: mow_kassa@rossiya-airlines.com
Web: www.pulkovo.ru
| Qantas (Australian Airlines) |
Address: Savovaya-Kudrinskaya ul., 20, office 207
Metro: Barrikadnaya
Tel/Fax: 234-4074
Web: www.quantas.com
| Qatar Airways |
Address: Kosmodamyanskaya pl., 52, str. 5
Metro: Paveletskaya
Tel: 981-0077
Fax: 981-0785
Address: Domodedovo, Left Wing, Office 5.37
Tel: 642-8807
Fax: 642-8808
Web: www.qatarairways.com
| S7 Airlines |
Numerous locations.
Address: Novaya pl., 3/4
Metro: Kitai-Gorod
Tel: 777-9999
Web: www.s7.ru
| SAS (Scandinavian Airlines) |
Address: 1st Tverskaya-Yamskaya ul., 5
Metro: Mayakovskaya
Tel: 775-4747
Fax: 730-4142
E-mail: sas@co.ru
Web: www.scandinavian.net
| Singapore Airlines |
Address: Olympiysky per., 18/1
Hotel Renaissance
Metro: Prospekt Mira
Tel: 775-3087
Fax: 931-9067
E-mail: reservations@singaporeair.ru, sales@singaporeair.ru
Web: www.singaporeair.com
| South African Airways |
Address: Prospekt Mira, 39, str. 2
Metro: Prospekt Mira
Tel: 937-5953
Fax: 937-5951
E-mail: saa@aviareps.com
Web: www.flaysaa.com
| Swiss |
Address: Posledny per., 17
Metro: Sukharevskaya
Tel: 937-7767
Fax: 937-7769
E-mail: moscow.townoffice@swiss.com
Web: www.swiss.com
| Thai Airways International |
Address: Smolenskaya pl. 3, BC “Smolensky Passage”
Sector A, 6th floor
Metro: Smolenskaya
Tel: 647-1082
Fax: 647-1083
E-mail: res@thai-airways.ru
Web: www.thai-airways.ru
| TransAero |
Multiple locations.
Address: Sadovaya-Spasskaya ul., 18, str. 1
Metro: Krasnye Vorota
Tel: 788-8080
E-mail: moscow.sale@transaero.ru
Web: www.transaero.ru
| Turkish Airlines |
Address: Bolshaya Dmitrovka ul.,7/5, str., 2, 2nd floor
Metro: Okhotny Ryad
Tel: 980-5202
Fax: 933-5523
E-mail: femir@thy.com
Web: www.turkishairlines.com.tr
| Ural Airlines |
Multiple locations.
Address: Maly Levshinsky per., 3
Metro: Kropotkinskaya
Tel: 777-5188
Web: www.uralairlines.ru
| Vietnam Airlines |
Address: 3d Frunzenskaya ul., 1, str. 1
Metro: Sportivnaya
Tel: 589-2450
Fax: 589-2452
E-mail: vnmow_sales@breezz.ru
Web: www.vietnamairlines.com
